As the Manager of Transformative Learning, Susan is responsible to lead the development and implementation of all clinical training and technical assistance programs for the DentaQuest Institute. This role includes the translation of internally, and externally, developed clinical innovations into web-based, on-site and group training products and services that will support dental care providers in integrating prevention and disease management protocols into routine practice.
Prior to joining the Institute, Susan spent many years in Business Readiness and Change Management roles within the Insurance and Financial Services industries working for The Hartford, MassMutual and Deloitte and Touche LLP. In these roles she was responsible for new application deployment including needs assessment, development of training and communication plans and strategies, project management, creation and delivery of web-based and instructor-led training materials, and post-implementation assessment. Susan also gained formal consulting experience while working as a Management Consultant for Accenture.
Susan received a Bachelor of Arts degree in Marketing from Bryant University in Smithfield, Rhode Island. While at Bryant, she was an active member of the Phi Sigma Sigma sorority.