Case Studies

Case Studies

Case Study #1 - Dental Clinic

Rural Maine
Background

This four-chair clinic in rural Maine had operated in the red since inception. The program was hampered by a scarcity of dentists; it had only two part-time dentists and two full-time hygienists. Its board was two weeks from a vote to eliminate the program. As a last-ditch rescue effort, a program evaluation was initiated.

Practice Enhancement Plan

  • Set goals (visits per day, productivity per visit, revenue per visit)
  • Develop scheduling, no-show and emergency policies
  • Designated access scheduling to improve the payer mix
  • Revise the encounter form
  • Increase fees
  • Institute clinical protocols to standardize care and increase provider productivity
  • Educate staff to foster accountability and buy-in
  • Recruit a full-time dentist/clinical director

Results: Revenue Swing of $189,000

 

Case Study #2 - Community Health Center

Southeastern Massachusetts
Background

This federally qualified community health center in southeastern Massachusetts had been operating in the red for years. As a result, the board reduced the clinic from four chairs to two.

Practice Enhancement Plan

  • Set goals (visits per day, productivity per visit, revenue per visit)
  • Designated access scheduling to improve the payer mix
  • Redefine no-show and emergency policies
  • Institute clinical protocols to enhance productivity and standardize treatment
  • Educate the dental staff to foster accountability and buy-in

Results: Revenue Swing of $180,000; Increased Productivity and Access

Welcome!

Welcome!

The DentaQuest Institute is committed to improving oral health care for all. We are a national, non-profit organization providing clinical care and practice management solutions that help providers improve oral health.

We work with clinical partners across the country to develop and implement more effective approaches to prevent and manage oral disease.