Sample Policies and Tools
Policies & Procedures
Having effective billing and collections processes helps to ensure your program gets paid for the important work you are doing. A first step in examining the billing process is putting together a billing flow chart. Check out this example to get started!
Broken appointments are the number one cited issue among safety net dental programs. One of the ways we recommend going about addressing broken appointments is by developing a strong policy. Check out this sample to see how you might customize it for your program!
One of our mottos here at SNS is "standardization leads to predictability and predictability leads to success." One of the ways you can encourage standardization relative to the care being provided in your program is setting up clinical care guidelines. Here is a sample to get you started.
Dealing with emergency dental patients can add a great deal of chaos to your day. Creating a policy helps determine how you will manage emergencies more effectively to ensure they do not overrun your program and prevent you from providing comprehensive care to existing patients.
Do you have a good understanding of how your program's eligibility process works? Developing an eligibility flow chart may help you identify potential areas in need of improvement. Check out this example!
Establishing a culture of accountability is crucial to patients valuing the care you are providing. Consider developing a payment for dental care policy to help contribute to these efforts.
The DentaQuest Institute places a high priority on promoting high-quality oral health care. When promoting “Quality," one of the things we strive for is quality assurance, which is often described as, “are we doing things right?” Having a quality assurance plan in place will help your program begin to answer that question. Use this sample to help you get started!
Your dental schedule can be utilized as a tool to help you achieve your program goals. To ensure your schedule is being utilized strategically, consider developing a scheduling policy. Check out this sample to get started!
Interested in setting up designated access scheduling? Check out this implementation guide for tips on where to get started!
This pro forma is designed to help safety net dental programs make decisions related to the dental program budget. See how changing staffing models, clinic structure (e.g. number of operatories), and other changes might impact your program in the future.
Use this tool to help monitor your dental program's performance in a variety of areas, including broken appointments, emergencies, treatment plan completion, finance and productivity, to help ensure you are on track to achieve your program goals!
Setting financial and productivity goals for your dental program is crucial to achieving success. This tool can help you get started!
Safety net programs exist to provide services to society's most vulnerable populations. Managing your payer mix can help ensure your program's sustainability so you can continue treating the patients who need your services the most. Use this tool to see how tweaking your existing payer mix might impact your program's viability.
For your program to be successful its important to have everyone on the same page. Developing scripting is a good way to ensure your entire staff is communicating a consistent message. This document provides samples of what this guidance might look like.