Success Stories

Success Stories

Case Study #1 - Dental Clinic

Rural Maine
Background

This four-chair clinic in rural Maine had operated in the red since inception. The program was hampered by a scarcity of dentists; it had only two part-time dentists and two full-time hygienists. Its board was two weeks from a vote to eliminate the program. As a last-ditch rescue effort, a program evaluation was initiated.

Practice Enhancement Plan

  • Set goals (visits per day, productivity per visit, revenue per visit)
  • Develop scheduling, no-show and emergency policies
  • Designated access scheduling to improve the payer mix
  • Revise the encounter form
  • Increase fees
  • Institute clinical protocols to standardize care and increase provider productivity
  • Educate staff to foster accountability and buy-in
  • Recruit a full-time dentist/clinical director

Results: Revenue Swing of $189,000

 

Case Study #2 - Community Health Center

Southeastern Massachusetts
Background

This federally qualified community health center in southeastern Massachusetts had been operating in the red for years. As a result, the board reduced the clinic from four chairs to two.

Practice Enhancement Plan

  • Set goals (visits per day, productivity per visit, revenue per visit)
  • Designated access scheduling to improve the payer mix
  • Redefine no-show and emergency policies
  • Institute clinical protocols to enhance productivity and standardize treatment
  • Educate the dental staff to foster accountability and buy-in

Results: Revenue Swing of $180,000; Increased Productivity and Access