Celebrating ECC Collaborative Faculty Chair

Sometimes it seems as though our patients don’t grasp the basic concept of home care. Other times our patients with impeccable hygiene develop rampant decay, and we feel helpless because we can’t figure out what’s going on. The mouth is a remarkable environment that cariologists are finally beginning to understand, and so can you. Come learn everything you didn’t know about plaque and the amazing organisms that make the mouth a wonderful place to work.

This module will take a look at your vital role as a general dentist in preventing Early Childhood Caries, or ECC. You’ll learn about the benefits of including young children in your dental practice and how to empower parents and caregivers to manage ECC at home. You’ll also better understand the benefits of xylitol, not just for your youngest patients, but for their families as well. By the end of the module, you’ll feel comfortable performing a young child’s first oral health exam and understand how to create a child-friendly dental practice.

In this course we discuss the concept of designing schedules strategically and what elements of the practice should be positively affected, identify what can be done when a practice’s current schedule does not allow for financial viability, and understand the process of defining and improving current metrics related to scheduling.

In Module 6: Managing Chaos in the Dental Program, you will gain a deeper understanding of why no-show and emergency patients can be one of the largest barriers to a productive dental practice. We review effective policies and procedures for managing no-show and emergency patients and discuss best practices used in safety net dental programs to ensure that no-show and emergency patients do not cause chaos in your dental program.

In Module 5: The Front Desk: Creating Your Dream Team, you will hear about the crucial role of the front desk staff. We develop a master list of responsibilities for front desk staff, identify three different levels of priorities for tasks and responsibilities, discuss strategies for hiring and keeping the right staff, and ensure accountability and motivation to keep front desk staff productive.

In Module 4: Front Desk Customer Service, you will learn about the front desk staff, their role and how customer service is a key component of that role. You will also review the tenets of good customer service and how to ensure front desk staff is applying those principles. We also explain how to help your front desk staff deal with difficult patients.

In Module 3: Safety Net Dental Program Finance and Productivity: Your Mission and Your Margins, you will learn about what data should be collected in order to set and achieve financial and productivity goals in a safety net dental program. You will also learn how to complete key financial and productivity calculations as well as identify typical productivity benchmarks.